Samsung Members

Samsung Members is designed to help you solve problems you come across while using Samsung Galaxy device.
(Services offered the above vary by different country and region. A list of supported countries and products can be found at the bottom.)

■ Support
– FAQ: Experience fast trouble shooting, Galaxy specialized FAQ provides descriptions of how to resolve problems with direct links to related setting pages.
– Ask questions: User question will be answered within 24 hours during business hours (can be delayed by circumstances.)
– Error report: The more errors have been reported, the better Galaxy will be.
– Device diagnosis: Users can check the hardware status of their devices as well as optimize device performance by cleaning RAM, storage usage with one touch.
– A/S center: help to find a service center location and make reservation for needed customers.

■ Community
– Users can share their opinions or discuss various topics freely in this space.

■ Benefit
– Join membership program to experience various benefits for Galaxy users.

※ Note:
1. Device supported: Android 5.0 and above.
2. This application request network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply.

※ Access permission
The following access permissions are required for service delivery. For optional access permissions, the default feature of the service is enabled, although not allowed.

[Essential Access Permission]
– none

[Optional Access Permission]
– Telephone: Purpose of calling the service center and checking the device number
– Camera: Purpose of diagnosis of camera function
– Microphone: purpose of diagnosis of recording function
– Location: Purpose of diagnosis of location function
– Storage: Purpose of providing attaching error log and photo file when reporting error

If your system software version is lower than Android 6.0, please update the software to configure App permissions.
Previously allowed permissions can be reset on Apps menu in device settings after software update.

Supported countries

Korea, HONG KONG, SPAIN, PORTUGAL, RUSSIA, CANADA, MEXICO, BRAZIL, UNITED ARAB EMIRAT, Kuwait, Qatar, Bahrain, Oman, Yemen, Japan, TURKEY, MOROCCO, SOUTH AFRICA, NIGERIA, GHANA, Kenya, Tanzania, Uganda, Burundi, Democratic Republic of the Congo, UKRAINE, CHILE, COLOMBIA, PANAMA, COSTA RICA, NICARAGUA, Honduras, El Salvador, GUATEMALA, Belize, Bahamas, Cuba, JAMAICA, Haiti, Dominican Republic, Antigua and Barbuda, Commonwealth of Dominica, Saint Lucia, Saint Kitts and Nevis, Barbados, Saint Vincent and the Grenadines, Grenada, Trinidad and Tobago, PUERTO RICO, Bolivarian Republic of Venezuela, ECUADOR, TAIWAN, FRANCE, GREECE, CYPRUS, NETHERLANDS, BELGIUM, LUXEMBOURG, POLAND, LATVIA, LITHUANIA, Estonia, AUSTRIA, SWITZERLAND, Liechtenstein, SERBIA, CROATIA, SLOVENIA, MONTENEGro, MACEDONIA, Kosovo, ALBANIA, Bosnia and Herzegovina, HUNGARY, ROMANIA, BULGARIA, CZECHO, SLOVAK, ARMENIA, AZERBAIJAN, GEORGIA, Belarus, KAZAKHSTAN, SENEGAL, Republic of Cote d'Ivoire, Mauritania, Cameroon, Guinea, Mali, Burkina Faso, Gabon, Gambia, Republic of the Congo, Rwanda, Sudan, Ethiopia, PERU, Argentina, SAUDI ARABIA, EGYPT, JORDAN, LEBANON, Syria, IRAQ, Palestine, India

Supported Products

S8, S8+
S7 : SM-G930S/L/K/W8/X/F/FD, SM-G9300
S7 edge : SM-G935S/L/K/W8/X/F/FD, SM-G9350, SC-02H, SCV33
S6 : SM-G920S/L/K/W8/X/F/FD/FQ/I, SC-05G, SM-G9200, SM-G9208
S6 edge : SM-G925S/L/K/W8/X/F/FQ/I, SM-G9250, 404SC, SC-04G, SCV31
S6 edge+ : SM-G928S/L/K/N0/W8/X/F/C/G, SM-G9287
S5 : SM-G900S/L/K/W8/X/F/FD/FQ/I/H/M/MD, SM-G901F, SC-04F, SCL23
Note7 : SM-N930S/L/K/W8/F/FD, SM-N9300, SCV34, SC-01J
Note5 : SM-N920S/L/K/W8/X/I/C/CD/G, SM-N9200, SM-N9208
Note4 : SM-N910S/L/K/W8/X/F/C/CQ/H/U, SM-N9100
Note edge : SM-N915S/L/K/W8/X/F/FY/G/T, SM-N9150, SC-01G, SCL24
India only : SM-A910F, SM-G570F, SM-G610F, SM-J210F

Whats new

* A list of supported countries and products can be found at the bottom.
v2.0.57
- Bug fix for error report feature
v2.0.56
- Bug fix
v2.0.51
- New UX
v1.8.74
- bug fix for diagnoticts on Android 7.0
- bug fix on categories of feedback
v1.8.67
- Improvement of Feedback menu
- Improvement of search feature
- Fix bugs

Information

Last Updated: April 23, 2017 Number of Downloads 10,000,000 - 50,000,000
Current Version 2.0.57 Content Rating USK: All ages
File Size OS Version 5.0 and up
Interactive Elements Users Interact, Shares Info In-App Products
Developer: Email noreply.care@samsung.com Privacy Policy
129, Samsung-ro, Yeongtong-Gu, Suwon-Si, Gyeonggi-Do, 16677, South Korea
Download: Google Apps